DigiPharma Connect 2025

March 10 - 12, 2025

Westin Savannah Harbor Golf Resort & Spa, GA

Dawn Lacallade

Chief Strategy Officer/Vice President, Healthcare LiveWorld

As Chief Strategy Officer and Healthcare Practice Lead, Dawn works with clients to develop innovative, tailored digital and social media strategies that connect and engage patients, caregivers, and HCPs to deliver patient value and business results. Her extensive healthcare and pharma experience enable her to direct a specialized team focused on creating and implementing social initiatives and the services that enable success, such as community management, audience intelligence, and the content & monitoring required for compliant social programs. Dawn’s strategies range from the largest drug brands to ultra-rare audiences and span from PDUFA through generic competition.

As a veteran strategist, Dawn is often a keynote speaker and contributor at events including Eye for Pharma, PM (Pharma Marketing) 360, ePharma, Pharma CX Summit, ForumOne, Social ShakeUp, Social Media Today, Digital Future Day, Advertising & Promo for Medical Products Conf; Digital Pharma (East & West), DigiPharma Connect, Digital Health Coalition (DHC), InformaConnect, Food and Drug Law Institute, BDI Events, The WOMMA Summit, Social Media and Community 2.0 Conference, Front End of Innovation, The Market Research Event, the Online Marketing Institute, and Microsoft’s High Tech Global Summit. She is also the founding member of The Community Round Table. Dawn has been published in Pharma Exec, PharmaLive, Pharma Times, Pharma Tech, The PharmaLetter, MedCityNews, MarketingProfs, Digital Health Coalition and PM360.

Dawn joined LiveWorld after spending many years at Dell, SolarWinds and in consulting where she crafted social strategies and developed their online communities. Under her leadership, these companies experienced significant community engagement and growth.

Day One: Monday, March 10th

1:50 PM KEYNOTE: Unlocking The Power Of Comments: How Pharma Can Amplify Engagement And Insights

While disabling comments may seem like the simplest approach in social media management, pharma programs often miss out on the rich value they can provide. In this presentation, we’ll explore the untapped potential of turning comments on, revealing how they can fuel your content strategy, offer key insights, and drive engagement. From leveraging user-generated content (UGC) to peer endorsement, we’ll guide you through the steps to safely and effectively enable comments, while maintaining brand integrity. 

  • Discovering the value of comments in gathering insights on conditions, competitors, and campaign feedback
  • Learning how comments can generate UGC and provide content topics and trends for future campaigns
  • Understanding how peer endorsements through comments can amplify your brand’s message and boost credibility
  • Getting a roadmap for turning comments on, including collaboration on response guidelines and templates
  • Exploring how experts can help customize your response library to align with your brand’s tone and manage ongoing updates with minimal effort


Check out the incredible speaker line-up to see who will be joining Dawn.

Download The Latest Agenda